F.A.Q
Frequently Asked Questions
Please visit our guides section for more detailed help on how to operate the bot.
We also have a ?help function. See here for more information.
If you'd like to talk to a human, please contact us in our Discord. We don't bite!
General
1
Is the bot free to use?
The vast majority of the bot's features are free to use and always will be. However, we do offer a premium service via Patreon that allows you to unlock some special features for your Discord, such as high quality music streaming, an increased cap on your Discord's limits for custom commands, live streamer notifications e.t.c, and also detailed analytics about the growth and activity of your Discord over time in the form of beautiful and interactive charts. As the bot gets bigger, it gets more costly to run. The premium service helps us with this and we hope that you enjoy the rewards we give you for offering your support.
2
What permissions does the bot need?
To use most of the bot's commands, it will need the 'Send Messages', 'Read Messages', 'Embed Links', 'Attach Files', and 'Add Reactions' permissions. If however, you would like to use the Custom Commands feature for self-assignable roles, the bot will need the 'Manage Roles' permission, and his role must be above all roles you configure as self-assignable in your Discord's roles hierarchy. Many of the bot's Moderation commands will need additional permissions such as 'Manage Messages', 'Kick' and 'Ban'. Please see our permissions guide for more information.
3
Can I restrict command usage?
Yes! Every one of the bot's commands, and custom commands that you create can be restricted to be used by members with specific roles, and in specific channels. You can also configure roles for which members cannot execute commands at all, and even completely disable specific commands. Please see our restrictions guide for more information.
4
Can I disable any of the bot's features?
You can enable and disable any of the bot's features and commands from your Discord's settings dashboard on this website.
5
Is Ser Aymeric still in development? Many other bots seem not to be.
Yes! Ser Aymeric is always being worked on and we try to provide support around the clock too.
6
Does Ser Aymeric ever go down?
It does occasionally, but not for long. Unfortunately as with any technology application that works across the internet, we are at the mercy of environmental factors, such as problems with Discord's API or Gateway, problems at the datacenters that host our application, or problems with any of the servers that comprise Ser Aymeric. Additionally, some updated that are made by the developers require restarts of the application which take only minute.

Whatever the reason for the down time, however. We communicate this in our Discord. We can also assure you that Aymeric is never down or offline for too long. In the past year maximum downtime has lasted for only half an hour.
7
What happens if I kick Ser Aymeric?
All data and configuration pertaining to that Discord gets wiped from our database.
Security & Privacy
1
Where is Ser Aymeric hosted?
Our servers are located on professional, industry-recognised and award-winning datacenters in both North America and Europe.
2
Is Ser Aymeric secure?
Yes, all of our servers are firewalled to allow access to only two individuals. Our databases are also encrypted and connections to our servers occur over secure SSL. We also use CloudFlare as a defence mechanism on our website.
3
Does Ser Aymeric adhere to Discord's API Terms of Service?
Of course! We absolutely care to ensure to conform to Discord's Terms of Service, which you can read about here.
4
What is Ser Aymeric's Privacy Policy?
You can read our detailed privacy policy here.
5
Does Ser Aymeric store any personally identifying information about me?
No. Discord does not expose your real name, address, I.P. address, bank details e.t.c on their API. So it isn't possible even to obtain it. Nor would we. Bots can ask for your permission to access your email address, but explicit consent from you is required and this is not something we need or ask for.
6
When I log in to Ser Aymeric's website, why am I asked for permission to know what Discord servers am I a member of?
This is simply to provide for the navigation menu so that you can configure your Discord's settings, e.t.c. Very basic information is provided to us about these such as the ID and name and what permissions you have there. This allows us to determine whether you are the owner/ an admin in order to provide you with specific functionality on Ser Aymeric depending on your permissions.
7
Does Ser Aymeric share any of its data about individual Discords or users with 3rd parties?
Absolutely not.
Prefix
1
Can I change the command prefix in my Discord server?
Yes! You can use the ?setprefix command for this. Your new prefix must be a single, non-alphanumeric character, however. For example !, ?, %, ^, e.t.c. Please see our prefix guide for more information.
2
I've forgotten my Discord's command prefix. What can I do?
Simply mention Ser Aymeric's username with the word 'prefix' and the bot will tell you. For example, type '@Ser Aymeric what is the command prefix?
Premium
1
How much is the premium service?
The premium service is available from our Patreon for only $10 a month. As little as a Spotify subscription!
2
If I subscribe to Patreon for the premium service, which Discords do I get the rewards for?
The premium service will allow you to unlock the rewards for up to 3 Discords of your choosing. You do not have to be the owner of the Discord to unlock rewards for it.
3
Do I have to be the owner of a Discord to obtain premium service rewards for it?
No. Anyone may do this for any Discord.
4
I have subscribed to Patreon for the premium service, how do I collect the rewards?
It's easy! Connect your Discord account to your Patreon account, and join the bot's official Discord. You must, complete BOTH steps, and remain in the bot's Discord. You will then be able to use the ?premium command to manage the Discord servers you'd like to unlock the premium service for.
5
How long does it take to be able to use the premium command?
Once you have connected your Discord account to your Patreon account and joined our Discord, Patreon will give you a special role there, and Aymeric will regularly check for new patrons. The whole process should take no longer than 10 minutes, but please allow for some time. Do speak to us though if you encounter any problems.
6
My premium subscription expired, will I lose any configuration?
No, don't worry. Features will be disabled if your premium subscription expires, however any configuration you've added or settings you've changed will remain intact in the event that you want to re-activate it at a later date.
Moderation
1
Why can't I customise moderation command permissions on my Discord's settings dashboard on this website?
The permissions of moderations commands are taken directly from the role settings of members that invoke the command. This is the safest way to ensure that dangerous operations are configured as there is only one place to configure them - within Discord itself. Please see our restrictions guide for more information.
2
What is Raid Mode?
Raid mode basically sends new joiners to your Discord a configurable message and instantly kicks them. You may want to use this if your Discord is under attack from a troll or bot raid.
3
I have auto-deletion enabled but is there a way I can keep a message in a channel?
The bot will only automatically delete messages after x minutes whilst this feature is enabled. So if you'd like to post anything in a channel and have it ignored by the bot. Please post your message whilst this feature is disabled.
4
Does Ser Aymeric have auto-moderator functionality?
Yes, you can configure Ser Aymeric to automatically punish (warn, delete, kick, ban) on certain event triggers, such as the usage of specific words.
Music
1
What platforms can I play music from?
Currently the ?play command allows links from YouTube and SoundCloud.
2
What happens if the DJ leaves the voice channel?
If the DJ leaves, then a new member in the voice channel is nominated to be the new DJ so you can collectively maintain control over the music player. If you are a priviledged member of your Discord, however. You can use the ?dj command to choose a new DJ, or a specific DJ if you pass a member mention as a parameter to the command.
3
Can I change the default volume?
Yes, you can change the default volume setting from the music module of your Discord's settings dashboard.
4
Can I disable having to vote for operations?
Yes, you can disable voting from the music module of your Discord's settings dashboard.
5
What happens if I change my Discord's voice region whilst I am playing music?
Yes, you can disable voting from the music module of your Discord's settings dashboard.
5
What happens if I change my Discord's voice region whilst I am playing music?
Yes, you can disable voting from the music module of your Discord's settings dashboard.
6
Can I queue entire YouTube playlists?
Yes, provide the playlist link as a parameter to the ?play command.
7
Can I search for a song by song name?
Yes, you don't have to provide links to the ?play command. Simply pass the name of the song as a parameter to the command and Aymeric will search for it for you and queue it automatically.
8
Why does the bot tell me there was an error playing a track?
Unfortunately music bots may encounter issues playing some tracks. Reasons for this include region locks and if the video has been made unavailable. In these cases, Aymeric will notify you that the track could not be played and skip to the next song in the queue.
9
What happens if I change the voice region of my Discord whilst playing music?
Ser Aymeric should continue playing with no interruption.
Role Management
1
Can Ser Aymeric give roles to members when they join?
Yes, see the New Members module for this.
2
Can Ser Aymeric allow my members to manage their own roles?
Yes, there are two ways you can achieve this. Firstly, we provide a powerful custom commands feature that allows you to create your own commands with multiple actions e.g. random responses to users in a channel or assigning/ removing roles. Secondly, our premium services includes a reaction roles feature that allows you to configure roles to assign to a user when they react to messages.
3
My roles commands/ reaction roles are not working, why?
A couple of things to check:
  • Does Ser Aymeric have the "Manage Roles" permission in your Discord?
  • Is Ser Aymeric's role above other roles that you wish the bot to assign to other users?
Message Formatting
1
Can I include role/ user mentions in the messages I configure Ser Aymeric to send?
Yes. You can ask Ser Aymeric to mention roles and users. Please see our message formatting guide for more information.
Timed Messages
1
How do I add a timer?
You can add "timers" via the timers module on your Discord's settings dashboard.
2
Can Ser Aymeric send messages at regular intervals?
Timers can run once or many times per day at configured intervals between a starting time. For example, you can have a timer that announces "it's time to do a thing", every Tuesday at 2pm pacific time. Or perhaps, it's "time to raid" at 7:30pm GMT on Wednesdays, Fridays & Saturdays. You may also run a timer that posts a message every hour between 4pm and 10pm eastern time.
Streaming
1
What stream providers does the bot work with?
Twitch, Mixer and Picarto.
2
How long does it take for the bot to announce a streamer?
We check the relevant APIs for the streamer once every 10 minutes, so please allow some time for the notifications to appear.
3
Why doesn't the bot support YouTube?
Unfortunately, we had to drop support for YouTube streaming as their API's key quota/limits are reached too quickly for us to be able to provide this feature to a large membership. Sorry about this, we know that the feature is a popular demand.
4
The streamer I've added isn't being announced, why?
Please ensure you have given the bot permissions to "Read Messages", "Send Messages" & "Embed Links" otherwise the announcement cannot be posted. Please also allow some time for the bot to check the streamer's status
FFXIV
1
How can I get the bot to post news from the Lodestone?
Go to the FFXIV module on your Discord's settings dashboard on our website. You can enable posts in a specific channel there.
2
Why is my character information out of date in look-up commands such as ?whoami and ?whois?
Square Enix have a process that updates the Lodestone with fresh character data once every 6 hours. Unfortunately, we can only obtain character data from the Lodestone itself, so there may be some delays.
3
Why can't Ser Aymeric find my character when I try adding it?
The bot is using Lodestone's search function to find your character. The search function isn't perfect, especially if your character name is short and sometimes we may not be able to find results. However, if you are able to access your character's profile on the Lodestone, the URL to that profile contains your character's ID. You may save your character using that ID instead.
4
Why hasn't fashion report been posted this week?
Our fashion report feature is provided by Ms Kaiyoko Star. Sometimes they may not be able to complete the report for a given week.
5
Some FFXIV commands are not working, why?
If the Lodestone is currently down, then Ser Aymeric cannot use the site to look-up information. Please try again later. This usually happens during a time when FFXIV is being patched.
Quotes
1
How do I add a quote?
Simply add the 💬 reaction to any message.
2
Can I delete quotes?
Yes, you can do this from your Discord's manage page under the quotes plugin settings.
Languages
1
Can Ser Ayemric respond in languages other than English?
Yep! Ser Aymeric can speak English, French, German & Japanese. You can set a default language from your Discord's manage page & users can override this setting to have their responses in a different language by using the ?setlanguage command. Please note that this functionality is limited.