Frequently asked questions
If you require technical support or have any other questions please join our Discord
What stream providers does the bot work with?
The bot listens to when streamers go live on Twitch, Mixer, YouTube and Picarto.
Can I change the command prefix in my Discord server?
Yes! You can use the {p}setprefix {Prefix} command for this. Your new prefix must be a single, non-alphanumeric character, however. For example !, ?, %, ^, etc.
What permissions does the bot need?
To use most of the bot's commands, it will need the 'Send Messages', 'Read Messages', 'Embed Links', 'Attach Files', and 'Add Reactions' permissions. If however, you would like to use the Custom Commands feature for self-assignable roles, the bot will need the 'Manage Roles' permission, and his role must be above all roles you configure as self-assignable in your Discord's roles hierarchy. Many of the bot's Moderation commands will need additional permissions such as 'Manage Messages', 'Kick' and 'Ban'.
Can I restrict command usage?
Yes! Every one of the bot's commands, and custom commands that you create can be restricted to be used by members with specific roles, and in specific channels. You can also configure roles for which members cannot execute commands at all.
How do I add a quote?
Simply add the 💬 reaction to any message.
Can I delete quotes?
Yes, you can do this from your Discord's manage page under the quotes plugin settings.
Is the bot free to use?
The vast majority of the bot's features are free to use and always will be. However, we do offer a premium service via Patreon that allows you to unlock some special features for your Discord, such as high quality music streaming & playlist management, an increased cap on your Discord's limits for custom commands, live streamer notifications etc, and also detailed analytics about the growth and activity of your Discord over time in the form of beautiful and interactive charts.
How much is the premium service?
The premium service is available from our Patreon for only $10 a month. As little as a Spotify subscription!
If I subscribe to Patreon for the premium service, which Discords do I get the rewards for?
The premium service will unlock all of the premium features for all Discords that you own for as long as you remain subscribed.
I have subscribed to Patreon for the premium service, how do I collect the rewards?
It's easy! Connect your Discord account to your Patreon account, and join the bot's official Discord. The rest will be handled for you automatically. You must, however have completed BOTH steps, and remain in the bot's Discord for these features to be available to you.
Can I get game news posted to my Discord from the Lodestone?
Yep! The bot listens for new news and dev blog posts on the Lodestone. Just login and go to your Discord's manage page on this website to enable this.
When I save my character to the bot using the {p}iam command, it tells me it first needs to sync my character. What does this mean?
We use a XIVAPI.com for FFXIV game data. For characters, this API pulls data from the Lodestone on request and updates that data regularly. The service may not initially know about a character because it hasn't been requested before, and in this case, the bot will ask XIVAPI to go and get your data from the Lodestone manually, which can take a couple of minutes. This will only need to be done once, though! The bot will keep you updated on this process so please be sure to read the messages.
My character information is outdated, why?
Square Enix have a process that updates the Lodestone with fresh character data once every 6 hours. Unfortunately, we can only obtain character data from the Lodestone itself, so there may be some delays.